Shipping policy

 

Shipping & Returns

Order Handling & Shipping

All orders are dispatched within 24-48 working hours. In case of maintenance, shipping timelines may be affected.
If you do not receive shipping information, kindly contact us on WhatsApp at +919818011888 or email us at info@miesuko.in.
Although we are confident you will love your Miesuko Laab products, if for any reason you are not satisfied with your purchase, please get in touch and we will make it right.

Wrong Item Delivered

Step 1: Raise a replacement request within 3 days from the date of delivery via email (info@miesuko.in) or WhatsApp (+919818011888) with pictures of the wrong item delivered and your order ID.
Step 2: Allow us 48 working hours to review your replacement request.
Step 3: Upon review, we will send our courier partner (Miesuko Laab Shipping Partner) to collect the wrong product delivered.
Step 4: If our reverse pick-up service is not available at your location, we will assist you with an alternative solution.
Step 5: Once the wrong product is collected, we will ship your replacement product (depending on stock availability; otherwise, we will issue a refund).

Item Damaged

Step 1: Raise a replacement request within 3 days from the date of delivery via email (info@miesuko.in) or WhatsApp (+919818011888) with pictures of the damaged product and your order ID.
Step 2: Allow us 48 working hours to review your request.
Step 3: Upon review, we will send our courier partner (Miesuko Laab Shipping Partner) to collect the damaged product.
Step 4: If reverse pick-up is unavailable at your location, we will provide an alternative option.
Step 5: Once the damaged product is collected, we will ship your replacement product (depending on stock availability; otherwise, we will issue a refund).

Non-Returnable / Non-Replacement Cases

We cannot return or replace products in the following cases:

  • Opened, used, or altered products

  • Original packaging (cartons, labels, etc.) missing

  • Requests made after 3 days from the date of delivery

Order Cancellation

Orders can only be canceled before processing. Once your order is processed, cancellation is not possible.

Shipping Charges

We offer FREE shipping on all orders above a minimum order value, which may be updated from time to time. We also offer Cash-On-Delivery (COD). Shipping charges shown at checkout are final.